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Ferndesk

Help center with an AI agent that checks every article against your product and drafts fixes when things change.
★★★★☆ 4.3 Human verified
Last updated: October 2026 · Starts from $149/month (7-day trial)

What is Ferndesk?

Ferndesk is a complete help center with an AI agent, Fern, whose job is keeping documentation true. Connect your codebase, live product and support inbox — GitHub, Linear, Intercom, Zendesk, Help Scout, Slack and Discord are supported — and Fern checks each article’s claims against what the product actually does, flags what has changed and drafts fixes for you to approve. When a pull request merges it can draft the new article before release, re-take screenshots when the UI changes and run scheduled audits. The help center itself is full-featured: hosting on your own domain or /help, an in-app widget that answers from your verified docs, OpenAPI reference pages, private docs, translations, and API and MCP access so you can manage docs from Claude Code, Cursor or ChatGPT.

There is one plan: Pro at $149/month (or $1,490/year) with five seats, five languages and 1,000 AI conversations a month, after a 7-day trial with no card required. Startups under $1M ARR with fewer than ten people can pay $75/month for the first year, and migration from an existing help center is one click with URLs preserved.

Our editor score is 4.3/5 in Business. Pick Ferndesk if you ship weekly and your docs keep falling behind; if you only need a simple FAQ page, a cheaper knowledge base will do.

Best for:
  • SaaS teams whose docs fall behind weekly releases
  • Founders who want a help center plus AI answers without a docs hire
  • Teams migrating articles off Intercom, Zendesk or Help Scout
Not ideal for:
  • Non-software businesses that only need a simple FAQ
  • Teams wanting a free knowledge base

Pricing Plans

PlanPriceWhat's Included
Pro (annual)$1,490/yearSame plan, two months free
Early-stage rate$75/monthFirst year for teams under $1M ARR and fewer than 10 people

Pros & Cons

✓ Pros

  • ✓ Fern verifies article claims against code and the live product
  • ✓ Drafts docs from merged PRs and re-takes stale screenshots
  • ✓ Full help center: custom domain, in-app widget, API docs, translations

✕ Cons

  • ✕ $149/month is steep for very small products (an early-stage discount helps)
  • ✕ Most useful for software products with a codebase to check against
  • ✕ You still review and approve every change

Ratings Breakdown

Ease of Use
4.4
Value for Money
4.0
Features
4.6
Support
4.2
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